- All ships are to have an on-board complaints system, allowing seafarers the opportunity to make a complaint without recourse or concern.
- All seafarers must be provided a copy of the on-board complaint procedures, in the working language of the ship.
- Seafarers are able to complain directly to the ships master or an external authority without victimisation.
- Seafarers always retain the right to make complaints directly to AMSA or any other organisation directly involved in the welfare of seafarers.
For further information, see AMSA's online complaints website.