- All ships are to have an on-board complaints system, allowing seafarers the opportunity to make a complaint without recourse or concern.
- All seafarers must be provided a copy of the on-board complaint procedures, in the working language of the ship.
- Seafarers are able to complain directly to the ships master or an external authority without victimisation.
- Seafarers always retain the right to make complaints directly to AMSA or any other organisation directly involved in the welfare of seafarers.
For further information, see AMSA's online complaints web page.